Ebay Server Error Please Remove and Try Again
Learn how to solve mutual errors coming from eBay'southward cease
In this article, you lot will learn what each eBay error means and how to quickly resolve it.
Search for your selected error, click on the text link, and you will be redirected to the workaround.
We recommend you striking 'CTRL+F5' on your keyboard to rapidly locate the error Relevant to you to save time, once you located the error - Click on the text error and You will be redirected to the Workaround.
Policies Errors
Variation Errors
Workarounds 
You have not opted into Business concern Policies. To go along using this characteristic please opt-in using the following link.
Reason: Yous did not opt-in to eBay'southward concern policy and that's why eBay cannot ready your policies.
Workaround: Please visit this link http://www.bizpolicy.ebay.com/businesspolicy/policyoptin, log in to your eBay account, and opt-in eBay business policies. After you've washed so, you lot tin create your payment, shipping, and return policy on eBay.
Error (240): The detail cannot be listed or modified. The championship and/or description may contain improper words, or the list or seller may be in violation of eBay policy.
Reason: This is a generic eBay fault caused past either violation of the eBay selling policy or a restriction on your eBay account. For example, the error may render if you use email or social media links in a title or description. This error can also occur if your item is in violation of legislation in some countries.
Other reasons for this error:
- The title of description of the listing contains restricted keywords, phone numbers or e-mail addresses.
- The category selected not lucifer to the product. The workaround is to try another category.
- Incorrect policy selected. This is a common reason. To workaround information technology - endeavor irresolute to other return or payment or shipping policy.
Workaround: To solve the problem, you need to check the title and description text and exclude restricted words, following the hints from the fault clarification. It will be best if you will first try some other category -> try other policies -> search for keywords that can exist restricted.
⚠️ You've provided an invalid return policy.
Reason:You have entered an invalid return policy in the description of the listing, meaning, in your template.
Workaround: brand sure y'all are using a valid return policy for the item. Different eBay markets (ebay.com/ebay.co,united kingdom of great britain and northern ireland etc) might take dissimilar requirements and legal obligations. If you're not sure, look for help on eBay or from other sellers.
⚠️ In order to maintain a safety trading environs, sellers may just offering a maximum of 100 items per listing.
Reason: To ensure a prophylactic buying and selling experience for the buyers on eBay, eBay might restrict the number of units offered per list.
Workaround: Reduce the available quantity for this list and and then try uploading it again.
⚠️ The email address you entered isn't linked to a PayPal account. If you lot don't have a PayPal account, you'll demand to ready one upwards with this email address and then that buyers can pay you
Reason: eBay did not verify your PayPal account.
Workaround: Log in to your PayPal account, click on the link on your confirmation e-mail to verify your PayPal account with a credit card. Then go to your eBay account to set up upwardly PayPal as the automatic payment method for eBay payments.
⚠️Before y'all can list this item nosotros need some additional information to create a seller's account.
⚠️ Listing cannot be revised because you accept reached the maximum number of revisions allowed.
Reason: eBay has a limitation for how many times yous tin can revise a single listing and you have exceeded this limit.
Workaround: There's zip yous can do - you will not exist able to apply the change you lot wanted for this listing.
⚠️ Validation of the authentication token in API asking failed
Reason: AutoDS' authentication token has expired. Meaning, nosotros no longer accept permission to make changes to your listings. Note: simply applies to API stores.
Workaround: Refresh your token.Click on the little pencil next to your store proper noun-> Click on the 3 dots menu-> Renew Token. Yous volition be directed to eBay to corroborate united states as a third-party application over again.
⚠️ Buyers love large photos that clearly show the item, so please upload loftier-resolution photos that are at least 500 pixels on the longest side.
Reason: eBay requires all images have a minimum of 500 pixels on the longest side. AutoDS will only upload 500-pixel images, this error will nearly likely pop upwards when yous add your own image to the listings not matching with eBay's requirements.
Workaround: Verify the pixel size of the master images of the list and the images of your variations, edit to lucifer if needed, then upload the images again.
⚠️ Listing titles are limited to [value] characters.
Reason: Your listing exceeds the maximum length of characters. This volition only happen when you list straight on eBay as AutoDS will limit your title'south graphic symbol to 80 as allowed past eBay.
Workaround: Ensure your list title is not longer than the maximum length - 80 characters.
⚠️ Your listing cannot contain javascript (".cookie", "cookie(", "replace(", IFRAME, META, or includes), cookies or base herf
Reason: It seems you take used some improper codes in your listings. It can happen when you lot use your own HTML template.
Workaround: Make sure your item description does not incorporate the prohibited code listed in the mistake bulletin.
⚠️ Variations Specifics and Item Specifics entered for a Multi-SKU item should be different
Reason: Yous have entered the aforementioned specifics for variation options and detail specifics.
Workaround: You have the same values inserted for variation-specific options and the item specifics. eBay does not allow it. Please remove the identical specifics in your Item Specifics part if they already existed as specifics in the variation selection.
⚠️ Variation Specifics provided does not match with the variation specifics of the variations on the item.
Reason: Delight enter valid values that are consequent with the specifics of the variations.
Workaround: Make sure y'all are inserting valid values for all items and that these values are provided consistently for specifics across variations.
⚠️ A mixture of Self Hosted and EPS pictures are not immune.
Reason: When there are multiple images for your listing and you upload them to the eBay Picture Services (EPS), eBay seems to get the image information corrupted - leaving some images uploaded to their servers and others not.
Workaround: Cull to employ all EPS (eBay Picture Services) images for your particular or all self-hosted images. Download all your images to your figurer. Remove all your images for the list, leaving only one image. Upload the listing with the one paradigm remaining only. In one case the listing has been successfully uploaded, add the remaining images you previously saved on your computer.
⚠️ Yous entered more than pictures than allowed.
Reason: eBay allows only 12 images to be uploaded to a single listing.
Workaround: Please remove images to accept a max of 12.
⚠️ Enter a full UK/US Postal Code/ Delight enter a valid postal lawmaking error
Reason: You did not enter a postcode to your eBay Business Aircraft Policy.
Workaround: Please visit this Help Commodity to learn how to gear up it.
⚠️ Duplicate names in name value list in variation specifics container.
Reason: You did not requite unique names to your variations.
Workaround: You need to bank check if you have values for multi-variation options or specifics that are the same just use different capitalizations such equally "white" and "White" and "WHITE", equally these eBay might see these as duplicates and thus, generate this error.
⚠️ XML Error Text: "nested exception is: org.xml.sax.SAXParseException: An invalid XML character (Unicode: 0x3) was constitute in the CDATA department
Reason: There's probably a character that was copied from some other source and it is not compatible with eBay's system.
Workaround: Please check your listing'due south description and header text and remove any special characters you can find and and so try uploading your listing once again.
⚠️ The shipping service is not bachelor for this item location. Select a different service.
Reason: You have chosen the wrong location and/or shipping service for this particular.
Workaround: Please select a unlike location or a dissimilar aircraft service. You can read this article to learn how to brand general shipping policies that work all-time for drop-aircraft.
⚠️ You must take the International Selling Understanding earlier you can listing this detail on a site other than where y'all registered or with international shipping options.
Reason: Equally a seller, you did not concur with eBay's International Selling Agreement.
Workaround: Yous must do it as role of your seller account. Please visit the eBay link provided in the fault message to have these terms. If you decide non to accept these terms, you will be immune to list simply where your account is registered.
⚠️ This category does not support products with variations.
Reason: The selected category does not support products with variations.
Workaround: Please attempt choosing some other category from the dropdown carte du jour, or effort list the item without variations. For more info almost categories please check out this Aid Article.
⚠️ This item cannot be accessed considering the listing has been deleted, is a Half.com listing, or you are not the seller.
Reason: This list was probably has been deleted on eBay.
Workaround: When an item is monitored on AutoDS and you lot become this error - it ways information technology was concluded on eBay's direct. You will non be able to make changes to a listing that concluded and will need to remove it from the monitor.
⚠️ Mistake (240): The item cannot exist listed or modified. The championship and/or description may contain improper words, or the listing or seller may be in violation of eBay policy.
Reason: This is a generic eBay error caused past either violation of the eBay selling policy or a brake on your eBay business relationship. For example, the error may return if you lot use email or social media links in a title or description. This error can too occur if your item is in violation of legislation in some countries.
Workaround: To solve the problem, you need to cheque the title and clarification text and exclude restricted words, following the hints from the error description.
⚠️ Missing required filed'' Detail Location''
Reason: Your eBay's business organisation policies exercise not have the ''Item location'' field, so you need to fill it this specific before you lot list the item.
Workaround:Go to this shipping policy on your eBay account, fill in the ''Item Location'' field, then utilize this policy to the listings. We recommend working with a full general shipping policy that does not require a location or have a specific carrier to it.
⚠️ Authorization token is hard expired. The user needs to generate a new token for this application.
Reason: AutoDS token as a third party authorization app on eBay had expired.
Workaround: Y'all demand to refresh the token from the AutoDS settings folio.
⚠️The category is not valid, select another category.
Reason: The category is non valid for apply for this listing at the moment.
Workaround: Try selecting a different valid category for the item. This error can sometimes appear for eBay listings that were previously valid if eBay had made category changes and has non provided a articulate mapping from the erstwhile category to a new category. Y'all can read more nigh eBay's categories here.
⚠️ Error (640): We noticed that you lot don't have a payment method ready with your eBay account. As before long as yous take care of this, you'll be able to list more items.
Reason: Most likely, you need to set upward a payment method on eBay — either via PayPal or a credit card so that eBay tin can charge seller fees.
Workaround:
Click on the following link to learn how to ready automatic payments on eBay and link your PayPal account. If you already have your PayPal business relationship linked, please relink it via eBay as the PayPal authorizations to your eBay account might have been revoked and demand renewal. Later on completing these tasks, try listing your items over again.
Go to:eBay-> Account settings ->Seller Account (Or click here)
At the lesser of the page connect your Paypal
⚠️ Error (21916585): Indistinguishable custom variation label.
Reason: This error occurs when y'all modify the detail's variations via eBay instead of making changes via AutoDS. At present, when submitting data to eBay from AutoDS, in that location is conflicting information on both platforms.
Workaround: The best workaround for this problem is to end the listing and upload it over again via AutoDS.
⚠️ Variation cannot be deleted during restricted revise.
Reason: Variation with a purchase history cannot exist deleted.
Workaround: You're probably trying to delete a variation from a multiple-variations listing with sales history. If you desire this variation to be bachelor again, set its quantity to 0 and disable the stock monitoring for it. If a production'southward variation has no purchases, you should exist able to delete it.
⚠️ This listing would cause you to exceed the number of items you tin list. Yous can list up to ten more items this month. Please consider reducing the quantity or request to list more: Link
Reason: Yous exceed the number of items that yous can list co-ordinate to your eBay's limit
Workaround: Read this Assistance Commodity for a detailed explanation.
⚠️ If the original item was not listed as a Multi-SKU item, y'all cannot change it to be a Multi-SKU particular during relist (or revise). Yous will need to create a new listing as a Multi-SKU item.
Reason: You tin not change a single listing to a Multi-SKU listing when you're trying to relist an item.
Workaround: List your multi-SKU (your multi-variations listing) item every bit a new detail instead of relisting or revising an erstwhile non-multi-SKU item.
⚠️ No rate table has been created. Please create the rate table.
Reason: You did not set up a shipping rate table on eBay
Workaround: Check the shipping policy you have tried to listing with and apply a shipping rate for information technology for different worldwide locations.
⚠️ This Listing is a duplicate of your item: [particular (item number)]. Utilise multi-quantity stock-still price listing to list these items.
Reason: The listing you are trying to listing is a duplicate of some other listing you have already published to your store.
Workaround: Make sure you are not uploading a duplicate listing. If you take already listed the item in question, and so observe the original listing and update the quantity instead.
⚠️ The tags [tag] is/are disabled as Variant.
Reason: You have used an invalid tag for this variant.
Workaround:The word y'all effort using for the variant is reserved by eBay and can't be used for your eBay listings. Choose a different aspect name to avoid the error.
⚠️ The elapsing [value] day(s) is non available for this listing type, or invalid for category [category name].
Reason: The elapsing that you selected is non valid for the listing or category.
Workaround: Check the duration you are using in the settings for the detail is valid for the listing type or category.
⚠️ Only Single item can be sold in sale-manner listings. Switch to FixedPrice format to sell multiple items.
Reason: You lot choose the wrong type of publication for this list.
Workaround: If you are trying to sell more than than one specific item, you demand to list it using a fixed-cost format instead of auction-style.
⚠️Internal mistake to the application.
Reason: There is an eBay server mistake or network trouble.
Workaround: The fault is on eBay's server-side, not an error with your listing. Try listing again later.
⚠️Packet weight is over the weight limit for service [service]. The maximum weight is [weight].
Reason: The weight of the package exceeds the limit of services you lot are offering in your aircraft policy.
Workaround: Check the weight of the particular you are trying to list and brand sure that information technology works within the limits of the shipping policy. Best to create shipping policing that does not crave parcel weights and dimensions.
⚠️ Invalid value for [product identifier].
Reason: You have entered an invalid value: UPC, EAN......
Workaround: Make sure you're using a valid value for production identifiers (UPC, EAN, ISBN), correct it, or effort to use other UPC, EAN, ISBN. Notation: these details are pulled directly from the source site listings except for a unique UPC which AutoDS fills in automatically on your listings.
⚠️ Mistake 21919188: It looks similar you've reached the number of items you tin can list. You tin list up to N items this month. Asking to list more
Reason: This mistake message suggests that you lot accept exceeded the listing limit y'all accept on eBay. The limit is shared between all eBay sites. When you effort to submit a listing via AutoDS, it tin be rejected past eBay due to limitations.
Workaround:to resolve this error, y'all can either set quantities in stock to 1 in order to relieve limits or contact eBay customer back up for further assist regarding your limitations.
⚠️ Fault 107: The category isn't valid, select some other category.
Reason:Sometimes eBay makes changes to the categories list. If the eBay category submitted for the item is invalid or no longer available, eBay volition render this error.
Workaround: Here you tin discover the changes fabricated to categories and encounter if any of those that you employ have been changed. The just possible workaround for this problem is to select another category.
⚠️ Error (21919303): The detail specific MPN is missing. Add MPN to this list, enter a valid value, and and so try over again.
Workaround: In society to resolve this issue, you demand to add MPN to your list. You can do information technology in the Specifics department of your detail. If your item has no MPN, simply put "Does Not Apply" in the field.
⚠️ Fault (21916884): Status is required for this category.
Reason: When you list an item in some eBay categories, you must specify its condition. Conditions differ by detail category, delight check this eBay documentation to find out more: Particular weather by category and Item Condition IDs and Names.
Workaround: AutoDS always uploads the 'new' condition every bit a default and so you should not encounter this issue when uploading directly via AutoDS. If y'all still do, just specify the actual condition for each item. We catechumen this clarification to those required by a specific category on the corresponding eBay site.
⚠️ Error (10068): Email address cannot be used for PayPal payments at this time.
Reason:This mistake message is coming from eBay and information technology refers to the PayPal email accost that you had gear up on eBay. The error message implies that the PayPal account is either not in good standing, or needs to exist reviewed.
Workaround:If you require immediate payment on your payment policy, your PayPal account should be in skilful standing. However, if there is an result with your PayPal account so firsthand payment will not be immune until the outcome is resolved. In order to resolve this issue, please commencement check the Payment Policy on eBay and confirm that the PayPal email address was entered correctly (without misspelling).
If your e-mail address is right, get to the PayPal website, log in, check the status of your account, and resolve any issues there.
One time resolved, attempt listing your items in AutoDS again.
⚠️ Error (121): You will be unable to consummate this request until payment is made or a credit card is put on file for automatic monthly billing.
Reason: This error may come up upwards if you are a new seller and creating a listing for the commencement time, every bit eBay requires sellers to gear up a payment method to pay their list fees.
Workaround: Learn how to fix automatic payments on eBay. After that, you volition be able to go along listing via AutoDS.
⚠️ Error (21916328): Please specify a valid return policy.
Reason: eBay obligates you every bit a Business organisation seller to accept returns. This error may announced if your Return Policy is prepare toReturns Not Accustomed.
Workaround: You lot need to navigate to Shipping Policies on your eBay account and gear up "Returns Accepted" for each policy used in listings with this mistake.
⚠️ Mistake (21916260): Shipping service toll exceeds $Twenty.X maximum allowed for selected category.
Reason: eBay restricts shipping fees in certain categories.
Workaround: Yous accept to lower your shipping fees within eBay's maximum immune limits. Many sellers even make up one's mind to include aircraft costs in the product prices and and then utilize gratuitous shipping. Boosted information can be institute on eBay's Maximum shipping costs help page.
⚠️ Error (21919309): %Specific should comprise merely 1 value. Remove the extra values and try again.
Reason: I of your specifics contains several values (due east.thousand. Color: Red, Light-green, Bluish), while eBay requires only one.
Workaround: Get out only 1 value for this item specific or divide several values using "/" (Cherry / Green / Blue). The specific won't be changed in your original listing.
⚠️ Fault (640): A concord has been placed on your eBay account.
Reason: If eBay places a hold, brake, or break on your account, information technology likewise sends you lot an email explaining what's happened, and what yous'll demand to do to have your account reinstated. You'll discover a re-create of this message in My Messages. Learn more about account holds and restrictions
⚠️ Errors (21919326, 21919302): ISBN (EAN, UPC) has an invalid value of "Due north".
Reason: eBay has identified that either the ISBN, EAN, or UPC of the detail y'all're trying to list is incorrect.
Workaround: Open up the list and add together the appropriate ISBN (EAN, UPC) to your item, or merely get out this field bare.
⚠️ Error (21919053): VariationSpecificsSet container (Detail.Variations.VariationSpecificsSet) is required to listing a Multi-SKU particular.
⚠️ Error (21916664): Variation Specifics provided does not match with the variation specifics of the variations on the item.
Reason: These errors occur when your item had no variations before just now has them or vice versa. The listing cannot be updated due to breaking the validation rules.
Workaround: The only workaround to this problem requires ending the detail on eBay and re-listing information technology again.
⚠️ Mistake (21919067): It looks like this listing is for an item you already accept on eBay. Nosotros don't permit listings for identical items from the aforementioned seller to appear on eBay at the same time. If you'd similar to list more than than ane of the same item, create a multi-quantity fixed price listing.
Reason: This fault ways that you already have an active eBay listing for this detail.
Workaround: AutoDS will not allow you to upload this detail if you were trying to upload an existing source ID.
⚠️ Mistake (21916734): Variation pictures cannot be removed during restricted revise.
Reason: This means that y'all tin not change your pictures or remove variations if yous take sold some items for this listing, or the item is going to end in 12 hours. This is an eBay restriction.
Workaround: The only option would be to end this listing and create a new ane.
⚠️ Mistake (21916587): Missing proper name in the variation specifics or variation specifics gear up.
Reason: This fault may appear during a Revise / Relist activeness if the proper name of a variation specific (such equally Colour, Size, etc) differs from those you have used before. For example, initially, a specific name in your detail variation wasColor, but later it was changed toColour. In accordance with eBay regulations, such a variation proper name won't be accustomed.
Workaround: To resolve this problem you tin alter the initial variation characterization proper name in your item (directly on eBay) or end information technology and list it again as a new one.
⚠️ Error (21920272): Users with a low feedback rating are not allowed to listing an item with Fixed Toll format.
Reason: There are minimum requirements to listing a Fixed Price detail. You are automatically qualified if you lot have a minimum feedback rating of 10 or are ID Verified.
Workaround: Wait until you have a feedback rating of xxx or more and have been a registered user for at least 14 days or verify your ID to listing multiple quantities Fixed Toll items.
⚠️ Error (21916293): Lvis validation blocked.
Reason: Lvis stands for Licensing Verification and Information System and 'Lvis validation blocked' can occur when a list is in alienation of the eBay listing policy. Almost probable, your list contains banned words, hyperlinks, or your selling limits have been reached.
Workaround: Contact eBay Customer Back up to find out the exact reason why the listing was blocked.
⚠️ Fault (73): The price in the list is either invalid or beneath the minimum cost of one,00 EUR.
Reason: Most sites have a minimum toll of 1 euro or 0.99 British pounds. This error occurs when the price of the detail, converted to the regional currency is below the limit.
Workaround: Increase the price of items on unlike sites to satisfy the local restrictions.
⚠️ Error (21919107): The maximum allowed length for the ConditionDescription field is thousand characters.
Reason: Equally a outcome of the translation, the status description of your particular in some languages has exceeded the limit of yard characters.
Workaround: Effort to shorten the condition clarification and relist your item.
⚠️Fault (10007): Sorry, something went wrong. Please wait a moment and try again.
Reason: This message indicates an fault on the eBay server-side, not an error in your listing.
Workaround: Look a couple of minutes and retry your action. Contact eBay Customer Support if the error occurs once again.
⚠️The Australian site (ebay.au) doesn't take Zero insertion fee listings bachelor. Allow paid insertion
Reason: Seems similar you tried to list items on the Australian site. On the Australian site, there are no listings with goose egg insertion fees except 40 for Australian residents.
Workaround: You lot can either allow paid insertion for Australia ($0.92) or delist the item on the Australian site.
Acquire more about listing limits and the fee amount for each site
⚠️V ariation have undefined price
Reason: This message may appear when yous import Auction way items without Buy it Now price. AutoDS does not allow importing Auction style listings but they can be listed on other international sites in Expert 'Til Cancelled format simply and must have a price.
Workaround: So to resolve this, specify the toll of your list in AutoDS.
⚠️Failed upload particular Ebay Curt Response: Errors: The location "" provided in exclude send to location is unknown. Please use two-grapheme ISO codes for countries and total names for regions/continents. Meet API documentation for further details.
Reason: You did non add together the right format of the state and state abridgement as eBay expects.
Workaround: Go to your Settings folio on AutoDS and edit the location to have both the urban center name and the country in abbreviation. For instance:
⚠️Mistake - Car decline corporeality cannot be greater than or equal to the Buy It Now price. Error - The Best Offer Machine Have Price must be less than the Buy It Now price / This detail cannot be accessed because the list has been deleted or you are not the seller.
These errors mean that you're using Best Offer on your eBay Listings and have turned on Automobile Pass up/Auto Have settings for the item(s). However, the calculated selling price that AutoDS is trying to alter the item to is lower than your auto decline amount. eBay is rejecting the change.
You lot'll need to disable motorcar refuse/auto-accept on your listings when using repricing tools. And so force reprices your item(s).
Uncheck these on your eBay business relationship:
Automatically take offers of at to the lowest degree
Automatically decline offers lower than
Y'all have not opted into Concern Policies. To continue using this feature please opt-in using the following link.
Reason: Y'all did not opt-in to eBay'southward business policy and that'due south why eBay cannot set up your policies.
Workaround: Please visit this link http://www.bizpolicy.ebay.com/businesspolicy/policyoptin, log in to your eBay account, and opt-in eBay business policies. After you've done so, you tin can create your payment, shipping, and render policy on eBay.
Fault (240): The item cannot be listed or modified. The title and/or description may incorporate improper words, or the listing or seller may be in violation of eBay policy.
Reason: This is a generic eBay error caused by either violation of the eBay selling policy or a restriction on your eBay account. For instance, the error may return if y'all utilize e-mail or social media links in a title or description. This error can too occur if your item is in violation of legislation in some countries.
Workaround: To solve the trouble, y'all need to bank check the championship and description text and exclude restricted words, following the hints from the error description.
⚠️ You've provided an invalid return policy.
Reason:Yous accept entered an invalid return policy in the clarification of the listing, significant, in your template.
Workaround: make sure you are using a valid render policy for the item. Different eBay markets (ebay.com/ebay.co,uk etc) might take different requirements and legal obligations. If yous're not sure, look for help on eBay or from other sellers.
⚠️ In lodge to maintain a safe trading environs, sellers may merely offer a maximum of 100 items per listing.
Reason: To ensure a safe buying and selling experience for the buyers on eBay, eBay might restrict the number of units offered per listing.
Workaround: Reduce the available quantity for this list and then attempt uploading it again.
⚠️ The electronic mail address you entered isn't linked to a PayPal account. If y'all don't have a PayPal business relationship, yous'll need to ready one upwards with this email address so that buyers tin can pay you
Reason: eBay did not verify your PayPal account.
Workaround: Log in to your PayPal account, click on the link on your confirmation email to verify your PayPal business relationship with a credit card. And then go to your eBay account to fix up PayPal as the automatic payment method for eBay payments.
⚠️Before yous can list this item we need some boosted information to create a seller's account.
⚠️ Listing cannot be revised because y'all have reached the maximum number of revisions allowed.
Reason: eBay has a limitation for how many times yous tin revise a single listing and you accept exceeded this limit.
Workaround: There's zippo you tin can practice - you will non be able to apply the change you lot wanted for this listing.
⚠️ Validation of the authentication token in API request failed
Reason: AutoDS' authentication token has expired. Meaning, we no longer take permission to brand changes to your listings. Notation: simply applies to API stores.
Workaround: Refresh your token.Click on the little pencil next to your shop name-> Click on the 3 dots menu-> Renew Token. You will be directed to eBay to corroborate us equally a 3rd-party application again.
⚠️ Buyers dearest large photos that clearly show the item, and so please upload high-resolution photos that are at least 500 pixels on the longest side.
Reason: eBay requires all images take a minimum of 500 pixels on the longest side. AutoDS volition only upload 500-pixel images, this error will most likely pop up when you add your own image to the listings not matching with eBay's requirements.
Workaround: Verify the pixel size of the main images of the listing and the images of your variations, edit to match if needed, and then upload the images again.
⚠️ Variation Specifics provided does not lucifer with the variation specifics of the variations on the particular.
Reason: Please enter valid values that are consequent with the specifics of the variations.
Workaround: Brand sure you are inserting valid values for all items and that these values are provided consistently for specifics across variations.
⚠️ Listing titles are limited to [value] characters.
Reason: Your list exceeds the maximum length of characters. This volition only happen when you list directly on eBay as AutoDS will limit your championship'southward character to 80 as allowed by eBay.
Workaround: Ensure your listing championship is not longer than the maximum length - eighty characters.
⚠️ Your listing cannot contain javascript (".cookie", "cookie(", "replace(", IFRAME, META, or includes), cookies or base herf
Reason: It seems yous have used some improper codes in your listings. Information technology can happen when yous use your own HTML template.
Workaround: Make certain your detail description does not contain the prohibited code listed in the error bulletin.
⚠️ Variations Specifics and Item Specifics entered for a Multi-SKU item should exist dissimilar
Reason: You have entered the aforementioned specifics for variation options and item specifics.
Workaround: You have the same values inserted for variation-specific options and the item specifics. eBay does not allow information technology. Please remove the identical specifics in your Item Specifics part if they already existed as specifics in the variation pick.
⚠️ A mixture of Self Hosted and EPS pictures are not allowed.
Reason: When there are multiple images for your listing and yous upload them to the eBay Picture Services (EPS), eBay seems to get the paradigm data corrupted - leaving some images uploaded to their servers and others not.
Workaround: Choose to use all EPS (eBay Picture Services) images for your item or all self-hosted images. Download all your images to your reckoner. Remove all your images for the listing, leaving simply one epitome. Upload the listing with the one paradigm remaining only. Once the list has been successfully uploaded, add the remaining images y'all previously saved on your computer.
⚠️ You entered more pictures than allowed.
Reason: eBay allows only 12 images to be uploaded to a single listing.
Workaround: Please remove images to accept a max of 12.
⚠️ Enter a full UK/Us Postal Code/ Please enter a valid postal lawmaking error
Reason: You did not enter a postcode to your eBay Business Shipping Policy.
Workaround: Delight visit this Assist Article to learn how to gear up it.
⚠️ Duplicate names in name value list in variation specifics container.
Reason: Yous did not give unique names to your variations.
Workaround: Y'all need to check if you lot have values for multi-variation options or specifics that are the same just use dissimilar capitalizations such as "white" and "White" and "WHITE", as these eBay might see these as duplicates and thus, generate this error.
⚠️ XML Error Text: "nested exception is: org.xml.sax.SAXParseException: An invalid XML character (Unicode: 0x3) was institute in the CDATA department
Reason: At that place'southward probably a character that was copied from some other source and it is not compatible with eBay's system.
Workaround: Delight check your list'due south description and header text and remove any special characters you can observe and then try uploading your listing again.
⚠️ The shipping service is non available for this detail location. Select a dissimilar service.
Reason: Yous have chosen the wrong location and/or shipping service for this item.
Workaround: Delight select a different location or a different shipping service. You can read this article to larn how to make general aircraft policies that work best for drop-shipping.
⚠️ You must accept the International Selling Agreement before you lot can list this particular on a site other than where you lot registered or with international shipping options.
Reason: Equally a seller, you lot did not concord with eBay's International Selling Agreement.
Workaround: You must exercise information technology equally part of your seller account. Please visit the eBay link provided in the error message to take these terms. If you decide not to have these terms, y'all will be allowed to list only where your account is registered.
⚠️ This category does not back up products with variations.
Reason: The selected category does not support products with variations.
Workaround: Please try choosing another category from the dropdown bill of fare, or try list the particular without variations. For more info near categories delight bank check out this Help Article.
⚠️ This item cannot exist accessed because the listing has been deleted, is a One-half.com listing, or y'all are not the seller.
Reason: This listing was probably has been deleted on eBay.
Workaround: When an detail is monitored on AutoDS and you lot go this mistake - it means it was ended on eBay'due south straight. You volition not be able to brand changes to a listing that ended and will need to remove it from the monitor.
⚠️ Error (240): The detail cannot be listed or modified. The title and/or clarification may contain improper words, or the list or seller may exist in violation of eBay policy.
Reason: This is a generic eBay fault caused past either violation of the eBay selling policy or a restriction on your eBay account. For example, the fault may return if you use email or social media links in a title or description. This error tin can also occur if your item is in violation of legislation in some countries.
Workaround: To solve the problem, you lot need to cheque the title and description text and exclude restricted words, following the hints from the mistake description.
⚠️ Missing required filed'' Item Location''
Reason: Your eBay's business policies do not take the ''Item location'' field, and then yous demand to make full it this specific earlier you lot list the item.
Workaround:Go to this shipping policy on your eBay business relationship, fill in the ''Detail Location'' field, then utilise this policy to the listings. We recommend working with a full general shipping policy that does not require a location or have a specific carrier to information technology.
⚠️ Dominance token is difficult expired. The user needs to generate a new token for this application.
Reason: AutoDS token as a tertiary party authorization app on eBay had expired.
Workaround: You lot demand to refresh the token from the AutoDS settings page.
⚠️The category is not valid, select another category.
Reason: The category is not valid for use for this list at the moment.
Workaround: Try selecting a different valid category for the detail. This mistake can sometimes announced for eBay listings that were previously valid if eBay had made category changes and has not provided a articulate mapping from the old category to a new category. You can read more than nigh eBay'southward categories hither.
⚠️ Error (640): We noticed that you lot don't have a payment method set up with your eBay account. As before long equally you take care of this, you lot'll be able to list more items.
Reason: Most probable, yous need to gear up a payment method on eBay — either via PayPal or a credit card so that eBay can charge seller fees.
Workaround:
Click on the post-obit link to learn how to gear up up automatic payments on eBay and link your PayPal account. If you already take your PayPal account linked, please relink it via eBay as the PayPal authorizations to your eBay account might have been revoked and need renewal. Later completing these tasks, try list your items again.
Go to:eBay-> Business relationship settings ->Seller Account (Or click here)
At the bottom of the page connect your Paypal
⚠️ Error (21916585): Duplicate custom variation characterization.
Reason: This fault occurs when you change the detail's variations via eBay instead of making changes via AutoDS. Now, when submitting data to eBay from AutoDS, there is conflicting information on both platforms.
Workaround: The best workaround for this problem is to end the listing and upload it again via AutoDS.
⚠️ Variation cannot exist deleted during restricted revise.
Reason: Variation with a purchase history cannot be deleted.
Workaround: You're probably trying to delete a variation from a multiple-variations listing with sales history. If you lot want this variation to be bachelor again, set its quantity to 0 and disable the stock monitoring for it. If a production's variation has no purchases, you should be able to delete it.
⚠️ This listing would cause you to exceed the number of items you can listing. Yous can list up to x more items this month. Please consider reducing the quantity or request to list more: Link
Reason: You exceed the number of items that you can listing according to your eBay'due south limit
Workaround: Read this Assistance Article for a detailed caption.
⚠️ If the original item was not listed as a Multi-SKU item, you lot cannot modify information technology to be a Multi-SKU item during relist (or revise). You will need to create a new listing as a Multi-SKU item.
Reason: Yous tin can non alter a single listing to a Multi-SKU listing when you're trying to relist an particular.
Workaround: List your multi-SKU (your multi-variations listing) item as a new particular instead of relisting or revising an old non-multi-SKU item.
⚠️ No rate tabular array has been created. Delight create the rate tabular array.
Reason: You did not fix upwards a shipping charge per unit tabular array on eBay
Workaround: Check the aircraft policy you take tried to list with and apply a shipping rate for it for different worldwide locations.
⚠️ This Listing is a indistinguishable of your item: [item (particular number)]. Employ multi-quantity fixed price listing to list these items.
Reason: The listing you are trying to listing is a duplicate of another list you lot accept already published to your store.
Workaround: Make sure you lot are not uploading a duplicate listing. If yous take already listed the detail in question, then notice the original listing and update the quantity instead.
⚠️ The tags [tag] is/are disabled equally Variant.
Reason: You have used an invalid tag for this variant.
Workaround:The give-and-take yous endeavor using for the variant is reserved by eBay and can't be used for your eBay listings. Choose a different aspect proper name to avoid the error.
Reason: The elapsing that you selected is non valid for the listing or category.
Workaround: Check the duration you lot are using in the settings for the item is valid for the listing type or category.
⚠️ But Single item tin can be sold in auction-style listings. Switch to FixedPrice format to sell multiple items.
Reason: You choose the wrong blazon of publication for this listing.
Workaround: If you are trying to sell more than than one specific detail, you lot demand to list it using a fixed-toll format instead of sale-style.
⚠️Internal error to the application.
Reason: There is an eBay server fault or network problem.
Workaround: The error is on eBay'due south server-side, not an fault with your listing. Effort listing again later.
Reason: The weight of the package exceeds the limit of services y'all are offer in your shipping policy.
Workaround: Cheque the weight of the item you are trying to list and brand sure that information technology works within the limits of the aircraft policy. Best to create shipping policing that does not require package weights and dimensions.
⚠️ Invalid value for [production identifier].
Reason: You lot take entered an invalid value: UPC, EAN......
Workaround: Make sure you're using a valid value for product identifiers (UPC, EAN, ISBN), correct it, or try to utilize other UPC, EAN, ISBN. Notation: these details are pulled directly from the source site listings except for a unique UPC which AutoDS fills in automatically on your listings.
⚠️ Fault 21919188: It looks similar you've reached the number of items you lot can list. You can listing up to N items this month. Request to listing more
Reason: This error bulletin suggests that you have exceeded the listing limit you have on eBay. The limit is shared between all eBay sites. When yous endeavour to submit a list via AutoDS, it can be rejected by eBay due to limitations.
Workaround:to resolve this mistake, yous tin either set quantities in stock to i in order to save limits or contact eBay customer support for further assist regarding your limitations.
⚠️ Error 107: The category isn't valid, select another category.
Reason:Sometimes eBay makes changes to the categories list. If the eBay category submitted for the particular is invalid or no longer available, eBay will return this error.
Workaround: Here you can find the changes made to categories and see if any of those that y'all apply have been inverse. The only possible workaround for this problem is to select some other category.
⚠️ Mistake (21919303): The item specific MPN is missing. Add MPN to this list, enter a valid value, and so try again.
Workaround: In social club to resolve this event, you lot need to add MPN to your listing. Yous can do it in the Specifics department of your particular. If your item has no MPN, just put "Does Non Utilize" in the field.
⚠️ Error (21916884): Condition is required for this category.
Reason: When you listing an item in some eBay categories, y'all must specify its status. Weather differ by item category, please cheque this eBay documentation to find out more: Item conditions by category and Detail Condition IDs and Names.
Workaround: AutoDS always uploads the 'new' condition every bit a default and so you should not encounter this issue when uploading directly via AutoDS. If y'all yet do, just specify the actual condition for each item. We convert this description to those required by a specific category on the respective eBay site.
⚠️ Error (10068): Email address cannot be used for PayPal payments at this time.
Reason:This error message is coming from eBay and it refers to the PayPal email address that yous had prepare on eBay. The error message implies that the PayPal account is either not in good standing, or needs to be reviewed.
Workaround:If you require immediate payment on your payment policy, your PayPal account should be in good continuing. Still, if there is an issue with your PayPal account then firsthand payment will non be allowed until the issue is resolved. In order to resolve this outcome, please first check the Payment Policy on eBay and confirm that the PayPal electronic mail address was entered correctly (without misspelling).
If your email accost is correct, go to the PayPal website, log in, bank check the condition of your account, and resolve any issues there.
Once resolved, try listing your items in AutoDS again.
⚠️ Error (121): You will be unable to complete this request until payment is made or a credit card is put on file for automatic monthly billing.
Reason: This error may come up upwardly if y'all are a new seller and creating a listing for the showtime time, every bit eBay requires sellers to set up a payment method to pay their listing fees.
Workaround: Learn how to gear up automated payments on eBay. Afterwards that, you lot will be able to continue list via AutoDS.
⚠️ Error (21916328): Please specify a valid return policy.
Reason: eBay obligates yous as a Business organisation seller to take returns. This error may appear if your Return Policy is prepare toReturns Not Accepted.
Workaround: You need to navigate to Aircraft Policies on your eBay account and set "Returns Accepted" for each policy used in listings with this error.
⚠️ Error (21916260): Shipping service toll exceeds $XX.10 maximum immune for selected category.
Reason: eBay restricts aircraft fees in certain categories.
Workaround: You have to lower your shipping fees inside eBay'due south maximum immune limits. Many sellers even decide to include shipping costs in the production prices and then utilise gratuitous shipping. Boosted information can be plant on eBay'due south Maximum shipping costs assistance page.
⚠️ Mistake (21919309): %Specific should contain only one value. Remove the extra values and attempt again.
Reason: I of your specifics contains several values (e.g. Color: Reddish, Green, Blue), while eBay requires only one.
Workaround: Go out only 1 value for this particular specific or divide several values using "/" (Ruby / Green / Blue). The specific won't be changed in your original listing.
⚠️ Fault (640): A hold has been placed on your eBay business relationship.
Reason: If eBay places a concur, brake, or pause on your account, it too sends you an electronic mail explaining what's happened, and what you'll demand to practice to have your account reinstated. You lot'll find a re-create of this message in My Letters. Learn more than near account holds and restrictions
⚠️ Errors (21919326, 21919302): ISBN (EAN, UPC) has an invalid value of "Due north".
Reason: eBay has identified that either the ISBN, EAN, or UPC of the item you lot're trying to listing is incorrect.
Workaround: Open the listing and add the appropriate ISBN (EAN, UPC) to your item, or merely go out this field bare.
⚠️ Mistake (21919053): VariationSpecificsSet container (Detail.Variations.VariationSpecificsSet) is required to listing a Multi-SKU item.
⚠️ Error (21916664): Variation Specifics provided does not lucifer with the variation specifics of the variations on the particular.
Reason: These errors occur when your item had no variations before but now has them or vice versa. The listing cannot be updated due to breaking the validation rules.
Workaround: The just workaround to this problem requires ending the item on eBay and re-listing information technology again.
⚠️ Mistake (21919067): It looks like this listing is for an detail you already accept on eBay. Nosotros don't allow listings for identical items from the aforementioned seller to appear on eBay at the same time. If y'all'd like to listing more than than 1 of the same item, create a multi-quantity stock-still cost listing.
Reason: This mistake ways that you lot already accept an active eBay listing for this item.
Workaround: AutoDS volition not allow you to upload this particular if yous were trying to upload an existing source ID.
⚠️ Error (21916734): Variation pictures cannot be removed during restricted revise.
Reason: This means that you can non change your pictures or remove variations if you have sold some items for this listing, or the item is going to end in 12 hours. This is an eBay restriction.
Workaround: The simply option would be to end this list and create a new 1.
⚠️ Fault (21916587): Missing proper name in the variation specifics or variation specifics set.
Reason: This mistake may announced during a Revise / Relist activeness if the proper name of a variation specific (such every bit Color, Size, etc) differs from those yous have used earlier. For case, initially, a specific name in your particular variation wasColor, simply later on information technology was changed toColour. In accordance with eBay regulations, such a variation name won't be accepted.
Workaround: To resolve this problem you lot can change the initial variation label proper noun in your particular (direct on eBay) or end it and listing it once again equally a new one.
⚠️ Mistake (21920272): Users with a low feedback rating are not allowed to list an item with Fixed Price format.
Reason: There are minimum requirements to list a Fixed Cost detail. You are automatically qualified if yous accept a minimum feedback rating of ten or are ID Verified.
Workaround: Wait until you have a feedback rating of thirty or more than and take been a registered user for at least fourteen days or verify your ID to list multiple quantities Fixed Cost items.
⚠️ Error (21916293): Lvis validation blocked.
Reason: Lvis stands for Licensing Verification and Data System and 'Lvis validation blocked' can occur when a list is in breach of the eBay listing policy. Most likely, your list contains banned words, hyperlinks, or your selling limits have been reached.
Workaround: Contact eBay Client Support to observe out the exact reason why the list was blocked.
⚠️ Error (73): The price in the listing is either invalid or beneath the minimum price of i,00 EUR.
Reason: About sites accept a minimum price of ane euro or 0.99 British pounds. This error occurs when the price of the item, converted to the regional currency is beneath the limit.
Workaround: Increase the price of items on dissimilar sites to satisfy the local restrictions.
⚠️ Error (21919107): The maximum allowed length for the ConditionDescription field is k characters.
Reason: As a issue of the translation, the condition description of your item in some languages has exceeded the limit of 1000 characters.
Workaround: Attempt to shorten the condition description and relist your detail.
⚠️Mistake (10007): Sad, something went wrong. Delight wait a moment and try again.
Reason: This message indicates an fault on the eBay server-side, non an error in your listing.
Workaround: Expect a couple of minutes and retry your activity. Contact eBay Customer Back up if the mistake occurs again.
⚠️The Australian site (ebay.au) doesn't have Zippo insertion fee listings bachelor. Let paid insertion
Reason: Seems like you tried to list items on the Australian site. On the Australian site, in that location are no listings with zip insertion fees except twoscore for Australian residents.
Workaround: You can either allow paid insertion for Australia ($0.92) or delist the particular on the Australian site.
Larn more nigh list limits and the fee amount for each site
⚠️Variation take undefined cost
Reason: This message may appear when you import Sale style items without Buy it Now price. AutoDS does not permit importing Auction style listings but they can be listed on other international sites in Expert 'Til Cancelled format merely and must have a toll.
Workaround: So to resolve this, specify the price of your listing in AutoDS.
⚠️Failed upload item Ebay Short Response: Errors: The location "" provided in exclude transport to location is unknown. Please employ two-grapheme ISO codes for countries and total names for regions/continents. See API documentation for further details.
Reason: Y'all did non add the correct format of the country and state abbreviation equally eBay expects.
Workaround: Get to your Settings page on AutoDS and edit the location to have both the city name and the country in abridgement. For example:
⚠️Error - Auto reject amount cannot be greater than or equal to the Buy It Now toll. Mistake - The Best Offer Auto Accept Toll must be less than the Buy Information technology Now toll / This detail cannot be accessed because the list has been deleted or you are not the seller.
These errors mean that you're using Best Offering on your eBay Listings and have turned on Auto Decline/Auto Have settings for the detail(due south). However, the calculated selling price that AutoDS is trying to alter the particular to is lower than your auto refuse amount. eBay is rejecting the alter.
You lot'll demand to disable auto decline/auto-accept on your listings when using repricing tools. So forcefulness reprices your detail(southward).
Uncheck these on your eBay account:
Automatically accept offers of at least
Automatically decline offers lower than
⚠️Error Message: The variation attributes on eBay don't match the variation attributes on AutoDS. Please change the variation attributes on eBay.
Reason: You changed a Variation/s attributes directly through eBay, causing variation attributes not to lucifer with AutoDS.
He need to change the attributes on eBay to match AutoDS. subsequently he does it should work. If he wants he alter the attributes through AutoDS by clicking edit variation options
Workaround:To resolve this, you will demand to change the attributes on eBay to friction match AutoDS. You could likewise change them direct through AutoDS. Afterwards, information technology should work.
⚠️Fault - Inventory-based listing management is not currently supported by this tool. Delight refer to the tool used to create this list.
Reason: This indicates that the product was uploaded or edited using other 3rd political party tool that uses another API method for eBay.
Workaround: There'due south non much AutoDS can do with this error, or the production as AutoDS cannot make any changes to information technology. The merely solution offered here is to delete the production and re-upload information technology using AutoDS.
If you lot accept further questions about this topic, please do not hesitate to address us at the support chat - we will be more than happy to assist you.
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Source: https://help.autods.com/solutions-for-ebays-common-error-messages-for-your-listings
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